Responsys Account Management & Support Services
Responsys provides world-class account management and customer support services to ensure you reap maximum return from your investment in us. Our team is ready to assist you, whether you have a "how-to" question on Responsys Interact® functionality or want strategic guidance from any one of our professional services experts.
Account Management
Responsys account managers provide proactive account management and customer service, focused on ensuring your complete customer satisfaction. Your account manager is your "go-to" person for any and all questions about your relationship with Responsys. They invest time and energy in understanding your business and unique marketing objectives, and work to ensure your interests are recognized and addressed.
Customer Support
Responsys currently employs a multi-tier support structure, providing 24x7 system support with standard and emergency on-call support hours. During standard business hours, Customer Support representatives are available to respond to any level of problem that you might encounter. For after-hours critical support, Customer Service and Operational personnel are on 24/7 pager notification. Responsys maintains regular communications between all parties to ensure Customer Support personnel are familiar with customer issues and detailed requirements.
Contact us today for more information about Responsys Account Management and Support Services.
