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Download Reports, Papers and Webcasts

Learn industry best practices, improve your email and cross-channel marketing success, and better understand how New School Marketing can benefit your business. Check the box next to each item you wish to view and complete the form to download.

Forrester Research Reports

The Forrester Wave™: Email Marketing Vendors, Q1 2012
In Forrester’s 37-criteria evaluation of email marketing vendors, Forrester identified the six significant providers in this category from a pool of 48, and researched, analyzed, and scored them. Learn why Responsys stacks up as Leader help interactive marketers select the right partner for their email marketing efforts.
The Forrester Wave™: Cross-Channel Campaign Management, Q1 2012
In Forrester’s 81-criteria evaluation of cross-channel campaign management (CCCM) vendors, Forrester identified, researched, and scored 12 products from 11 providers. Learn how each product rates, and addresses a future in which campaigns are redefined to handle continuous, interactive, customer-led dialogue.
The Forrester Wave™: Email Marketing Service Providers, Q4 2009
What differentiates the leaders in the highly competitive email marketing industry? Learn how the 8 evaluated vendors stack up across 64 criteria in this latest evaluation from Forrester Research.
Forrester Research: US Interactive Marketing Forecast, 2011 To 2016 Forrester Research: US Interactive Marketing Forecast, 2011 To 2016
How will Interactive Marketing evolve over the next 5 years? Renowned industry expert Shar VanBoskirk and her team at Forrester Research provide insight into what's in store for marketers from 2011 to 2016.
The Forrester Wave™: Cross-Channel Campaign Management (CCCM)
Changing consumer behavior and the overall ineffectiveness of traditional marketing programs ensure that basic campaign management tools are set for extinction. Marketers are therefore looking for cross-channel campaign management (CCCM) solutions that support highly personalized and relevant communications delivered across a variety of highly interactive channels and that enable optimization, channel integration, and institutional memory of the customer. Download this Forrester Report which presents a 91-criteria evaluation of 11 CCCM vendors.
Forrester Research: Getting Email Marketing Measurement Right: Four Measures That Matter Most
While more marketers focus on episodic measures of success that include click-through and open rates, less are honing in on more meaningful metrics that include returns on investment (ROIs), subscriber value, and social activity. Marketers must demand and embrace a set of old and new measures that include subscriber social sharing and revenue contribution in order to fully measure and leverage the long-term value of their email programs.

Responsys Papers

New School Marketing : The cross-channel lifecycle marketing approach
Old school marketing is fading. And a New School is on the rise. Why? Because consumers have changed. Today, they fast forward through TV commercials. They’ve put down the newspaper. They junk unsolicited email. Because they have new options that better fit their digital lifestyle. They can choose which marketing messages they receive, when, where, and from whom. They prefer marketers who talk with them, not at them. New School marketers deliver what today’s consumers want: relevant interactive communication across the new power channels: email, mobile, social, and the web.
New School Marketing Assessment
Are you a new school marketer? New School marketers do things differently. They’ve moved away from old school channels — broadcast and print — and, instead, succeed by engaging their customers on the new school interactive channels — email, mobile, social and the web. Organizationally, new school marketers have attributes and skills that set them apart from old school marketers. Does your organization have those attributes? Are you on the way? Or are you still on square one? Take this simple New School Marketing Assessment, and we’ll show you where you stand.
Request for Partnership Request for Partnership
It’s time to think differently about the RFP process. We recommend that if you are looking to find a solution provider that can truly help you better execute marketing campaigns across the interactive channels consumers are embracing today — email, mobile, social, and the web — you should turn your Request for Proposal into a Request for Partnership. It’s a foolproof way to ensure that you select not just a vendor, but a partner. One that has the vision, platform, and services to help you grow your email and cross-channel marketing revenues faster, not just this year, but well into the future. Download the RFP brochure and the editable RFP template.
2011 Email Engagement & Deliverability Study 2011 Email Engagement & Deliverability Study
Learn everything you need to know about email list management, including the re-engagement and re-permissioning of inactive subscribers. This is the culmination of a three-year study of how 100 major retailers manage inactive subscribers. Included are research findings, best practices recommendations, and case studies ­ all designed to help you define, re-engage and re-permission inactive subscribers, eliminate the remainder, and achieve a better return on your email marketing.
2011 Retail Email Guide to the Holiday Season 2011 Retail Email Guide to the Holiday Season
To help you navigate the challenges and opportunities of the 2011 holiday season we’ve put together a helpful roadmap. Based on the holiday email activity of the more than 100 top U.S. online retailers tracked by the Retail Email Blog and on the insights of Responsys’ Strategic Services group, this guide includes benchmarks and advice on when to begin your campaign, how much to increase your email volume, which days to send on, how to stand out in the inbox, and which messaging tactics to use throughout the holiday season.
2011 Email Design Look Book 2011 Email Design Look Book
The third annual Email Design Look Book is here! Picked by the Responsys Creative Services staff, this selection of emails includes standout examples of innovative design, copy and strategy from the past year. This compilation highlights brands representing everything from consumer products and retail to the travel industry and social networking sites.
Viral & Community Links in Emails Viral & Community Links in Emails
While share-with-your-network (SYWN) functionality enjoys strong adoption on the web, enthusiasm for it among email marketers has waned, despite having had tons of buzz last year. The use of SWYN links in the promotional emails of the top online retailers slipped slightly last year along with clumsy, old-school forward-to-a-friend (FTAF) links, which have been in decline for years now. However, marketers continue to be very excited about driving email subscribers to their communities on Facebook, Twitter and other social media sites. Read this report for a thoughtful overview on the reasons for the decline of SWYN and the growth of community links in email marketing.
Email Design and Coding Recommendations Email Design and Coding Recommendations
Best practices are always changing, so we have assembled the following list of updated design and coding recommendations to help ensure that your HTML and text emails optimize the user experience and response, perform well on mobile devices, render properly in the widest array of email clients, and achieve higher inbox deliverability rates. Read this report for advice on HTML, mobile and text email design, plus HTML coding guidelines.
Retail Email Year-End Trends for 2010 Retail Email Year-End Trends for 2010
In 2010, promotional email volume from the nation’s top online retailers once again reached a new all-time high. The overall growth in email volume accelerated compared to the increases seen in 2009. Driven by increases in “Black November” messaging, November saw the largest year-over-year increase in email volume, while July saw the smallest. For the fourth year in a row, Cyber Monday was the most popular day to send promotional emails. For the second year in a row, Friday was the most popular day of the week to send emails. As you plan your 2011 campaigns, it helps to look back on your 2010 campaigns and to benchmark yourself against your retail email marketing peers. View this report for data points and charts to help you in that endeavor.
Black Friday & Cyber Monday 2010
For the fourth year in a row, Cyber Monday set a new all-time record for email volume. Cyber Sunday also saw significant year-over-year volume growth. While email volume on Black Friday was on par with last year, the volume of promotional email on Thanksgiving Day exploded as more retailers opened their stores, held special one-day sales and leaked online Black Friday deals a day early. Download this new report for the latest email marketing trends on Black Friday and Cyber Monday 2010.
The Retail Email Unsubscribe Benchmark Study
This new report explores the best practices and trends in email opt-out practices while examining how 100 top online retailers handle unsubscribers.
Tear Down the Walls Between Email and Your Website
Using innovative testing and targeting techniques – both on websites and in emails – has delivered incredible results for companies who have made the leap. Uncover a series of actionable steps for bringing your campaigns and site content closer together, and learn how leading brands have implemented them with great success at their companies.
The Retail Marketer's Playbook
Download your free playbook and learn the top 5 winning plays retail marketing teams should be running today.
The 2010 Email Design Look Book
The 2010 Email Design Look Book recognizes innovative promotional, newsletter and triggered emails from 20 of the leading business-to-consumer and business-to-business brands in the U.S., Canada, Brazil and England.
Cross-Promoting Sister Brands Safely: Using Your Email Program to Make Your Sister Brands More Visible
When a company has multiple brands it’s tempting to extend email permission from one sister brand to another to grow your lists more quickly. Learn why it’s important to correctly capture additional permission, and see examples of how companies successfully introduce sister brands and engage subscribers.

Webcasts

The Death of Forward-to-a-Friend?
Presented by:
Katrina Conn, Senior Strategy Consultant, Responsys

Is forward-to-a-friend really dead, or have content sharing tools changed?

Many B2C and B2B marketers provide some type of viral mechanism to allow consumers to share content, special offers and promotions. Before you can take full advantage of any viral opportunity it is important to make some decisions about your program goals and objectives to help determine what strategies you should incorporate.

View this webcast as we discuss the various content sharing and viral mechanisms, the advantages and best practices to leverage them to meet your marketing objectives.

What’s New in Responsys Interact Version 6 – Winter 2011 Release
Presented by:
John Berkley, VP Products, Responsys
Tzi-Kei Wong, Director of Product Management, Responsys

Responsys recently rolled out the Winter 2011 release of Responsys Interact Version 6. In this release you will find new features and updated capabilities that have been inspired by your feedback and input.

Some of the key enhancements include: a new table type to store additional attributes for targeting and personalization; a one-time scheduling option within Interact Program; a search feature that allows you to easily find attributes within Filter Designer; automatically-generated recency attributes from web analytics data; and new multi-segment reporting.

Watch this webcast to learn how these new capabilities make Responsys Interact easier to use, while giving you new ways to elevate your marketing performance. This webcast will include feature overviews and live demos driven by the experts on the Responsys Product Team.

Retail Email Year-End Trends for 2010
Presented by:
Chad White, Research Director at Responsys and author of The Retail Email Blog
Heather Blank, VP Strategic Services, Responsys

As you plan your 2011 campaigns, it helps to look back on your 2010 campaigns and to benchmark yourself against your retail email marketing peers.

Watch this webcast as Chad White, Research Director at Responsys, and Heather Blank, VP Strategic Services at Responsys, discuss a variety of stats and trends about retail email marketing during this past year, including frequency and timing trends and the growth of SWYN.

Lifecycle Marketing in a Cross-Channel World
Presented by: David Hibbs, Strategic Consultant, Responsys

Building lasting relationships with customers is more important than ever. It's also more challenging, now that prospects and customers can engage with marketers and brands across a network of digital channels, including email, Facebook, Twitter, blogs/websites and mobile services such as location-based and SMS/text messaging.

Email marketers have built success by sending the right message to the right customer at the right time. Smart social and mobile marketers should adapt that important lesson to their own programs, but what else can social and mobile learn from email? How can you build a marketing program that will make all three work better together?

Join us as we focus on building specific programs in each channel - for example, how to create or improve "welcome" experiences in email, social and mobile and on the web.

Retail Email Guide to the Holiday Season 2010
Presented by: Chad White, Research Director, Responsys and Lisa Harmon, Director of Creative Services, Responsys

Email Insights and Inspiration from Christmas Past to Plan Your Christmas Future

Long before retailers hang any wreaths or tinsel in their stores, they send out emails promoting their Christmas deals to their subscribers – lots of emails!

Last year we tracked more than 5,250 emails from more than 100 top online retailers during the fourth quarter and released daily reports on strategies, tactics and trends via the Retail Email Blog.

Based on that monitoring, we have produced a helpful roadmap to the email holiday season so retailers and other B2C companies can better formulate their campaigns this year.

Are You Ready for the Splinternet?
Presented by: Mike Hotz, Senior Strategic Consultant, Responsys

The Internet is splintering across proprietary smartphone platforms like Android and iPhone and social sites like Facebook that hide content behind passwords, out of the search engines' reach. Is your marketing program up for the challenge?

View this Webcast and learn how to plan, launch, overhaul, implement and evaluate your own multi-channel marketing program as the Splinternet Age evolves.

What's New In Responsys Interact® Version 6 - Summer Release
Presented by: John Berkley, VP Products, Responsys

View this informational webinar that provides an overview of the many new features and capabilities in our Winter Release. See our new user interface, powerful new reporting and analytics, and a series of innovative cross-channel marketing solutions, including the game-changing Interact Campaign™ for Social Networks.

This is one of our biggest releases to date, and we'll show you how these capabilities are your key to doing best-in-class email and cross-channel marketing. You won't want to miss it!

Powering Your Preference Center
Presented by: Van Tran, Strategic Consultant

In this webcast we'll review the questions and key considerations many marketers face when developing a preference center.

We'll weigh the pros and cons of inferred and stated preference collection, progressive profiling and the optimal combination of all three including:

-Progressive profiling
-Site analytics
-Preference subscription best practices

What's New In Responsys Interact Version 6 - Winter Release
Presented by: John Berkley, VP Products, Responsys

Some very exciting enhancements have come to Responsys Interact!

View this informational webinar that provides an overview of the many new features and capabilities in our Winter Release. See our new user interface, powerful new reporting and analytics, and a series of innovative cross-channel marketing solutions, including the game-changing Interact Campaign™ for Social Networks.

This is one of our biggest releases to date, and we'll show you how these capabilities are your key to doing best-in-class email and cross-channel marketing. You won't want to miss it!

Get More Out of the Email Marketing Channel
Presented by: Julie Katz, Analyst, Forrester Research
Ed Henrich, SVP, Professional Services, Responsys

Forrester Research Analyst Julie Katz shares surprising new survey results revealing why the average marketing organization falls far short of tapping the full potential of the email channel. Then, Responsys SVP of Professional Services Ed Henrich showcases specific examples of marketers who have made successful improvements in their programs and processes – and illustrate how Responsys can help you benchmark your email marketing team against best-in-class marketers, use your results to build a cohesive email strategy, and implement stronger processes to increase email returns.

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