Superior Service Delivery for Superior Marketing Results
In the on-demand software world, trust is the foundation of a successful relationship between a solution provider and its customers. Even though you don’t have to worry about installing software or maintaining IT infrastructure, you do need to select a provider that can eliminate all your other worries – about things like security, availability, performance, and scalability.
The Responsys Interact® on-demand platform is hosted at a state-of-the-art data center that provides best-in-class infrastructure and service and is SAS 70 Type II–certified. Designed with security as the cornerstone, our data center is engineered to address the “need for speed" of the entire user experience — from campaign and program design, to data uploads and legacy application integration, to the mass generation of individualized messages, and culminating in the delivery of content.
Recently we made significant investments in our data center to ensure we meet the highest service delivery standards:- Ironclad security: To protect your information from unauthorized access and use, we provision world-class security at every level – physical, personnel, network, application, and data security (including authentication, encryption, firewall, and password technologies).
- High availability: Our data center is engineered with tremendous redundancy to ensure round-the-clock business continuity.
- High performance: Our recent data center investments improved our already-high performance levels 300x, with 10x more bandwidth.
- Proven scalability: Our data center is architected for maximum flexibility and segregation to provide secure scalability on demand. Responsys Interact can scale to support a billion+ message a month.
- Incidence response and recovery: We utilize a variety of tools to detect breaches. In the event any intrusion attempt or security risk is detected, our 24x7 “eyes on infrastructure” team will escalate the issues to our Chief Security Officer and take immediate action. ”
- Monitoring and preventative maintenance: Our infrastructure is continuously monitored using a variety of industry-proven tools to greatly reduce the risk of failure due to capacity overuse. We conduct regular system tests and vulnerability assessments and provide detailed information and advanced notice when maintenance is performed.
- True multitenancy: Our architecture is designed to maximize the sharing of resources across companies, or “tenants”, but still keep each organization’s data, business rules, and interfaces to other systems separate and secure.
For more information about our technology standards, contact us today.
