Permission marketing policy

Responsys provides email and cross-channel marketing solutions. Our clients use our solutions to send personalized communications to their prospects and customers. In addition to requiring that our clients comply with all applicable laws (including CAN-SPAM) in their marketing activities, we require that our clients send promotional communications only to recipients who have consented to receiving such communications. For example, we do not allow the use of harvested lists.

Responsys will investigate any complaint that a Responsys client is sending communications in violation of this policy and take appropriate action, up to and including suspension or termination of such client’s ability to use the Responsys platform.

How can you stop a company from sending you more email?

Every Responsys client using our solution to send promotional emails must include in each message (i) clear instructions on how the recipient can unsubscribe from receiving future messages, and (ii) its physical address. If you follow the unsubscribe instructions in the email, Responsys will work with the client to make sure that you stop receiving such messages. If you have difficulty unsubscribing or have any other concerns about the communication practices of a Responsys client, please contact