News & Events

San Bruno, Calif. – January 30, 2009 – Responsys, a leading global provider of on-demand email and marketing automation solutions, today announced that it has posted record growth and achieved record-breaking results in 2008 as the company continues to add top brands to its world-class customer list. Industry leaders such as Epson America, Freshpair, Johnson & Johnson's Asia Pacific, Questia Media, Sanrio, Whole Foods Market, and others have recently chosen Responsys for on-demand email and campaign management solutions, driving 40% revenue growth and the company's fifth consecutive year of profitability.

Responsys also recently released Real-Time Messaging™, a service that goes beyond standard triggering capabilities to guarantee time-sensitive email messages are sent immediately and securely when customers take certain actions.

"In 2009, Responsys will continue to focus on helping our customers increase the revenue and maturity of their email and lifecycle marketing programs, as well as expanding the breadth and depth of our overall solution footprint, and fostering a solid culture for our employees to thrive," said Dan Springer, Chief Executive Officer of Responsys. "While the worldwide economy has entered a significant recession, our business will continue to innovate and grow at well-above-industry rates."

Continuing its infrastructure, applications and operational excellence, Responsys made the following advancements in 2008: • Expanded infrastructure capable of supporting tens of billions of messages per month;
• Achieved production uptime of over 99.9%;
• Increased message volume 40% over 2007;
• Selected and provisioned an additional data center for Q1 2009;
• Upgraded Software-as-a-Service (SaaS) technologies across the board; and
• Enhanced monitoring and redundancy, which lead to increased uptime.

"Our infrastructure and application enhancements played a huge role in our successful holiday season," said Don Smith, Chief Information Officer of Responsys. "Our customers have come to expect superior uptime which equates to zero lost opportunity costs."

The company continued to expand its domestic and international operations, strengthening its tradition of marketing innovation and client success worldwide. In the U.S. Responsys grew headcount by 33% in 2008 with key hires in engineering, client services and sales. Responsys also expanded its San Francisco operations by acquiring a larger downtown San Francisco office space to accommodate its growing staff.

Internationally Responsys drove 60% revenue growth in Europe and continued to increase its staff numbers. Responsys Asia celebrated its first year of operations and grew quarterly revenue at an average of 55% every quarter in 2008. The office was also the proud recipient of Marketing Magazine's 2008 coveted Email Marketing Agency of the Year award. This rapidly expanding team is focused on ensuring marketing success and strategic services for a growing roster of industry-leading clients including dmg World Media Singapore, Johnson & Johnson's Asia Pacific, OSIM, and Wego.com, among others.

Responsys also continued to gain top notoriety among industry awards in 2008. Responsys won the 2008 ClickZ Marketing Excellence Award; took home 26 prestigious creative awards; and was ranked number one for enterprise marketers in the March 2008 JupiterResearch Email Marketing Buyer's Guide. [See "Responsys Top Ranked for Enterprise Marketers by Leading Analyst Firm for Third Consecutive Year."]

About Responsys
Responsys helps the best companies in the world execute highly effective marketing campaigns across key interactive channels – email / mobile / social / web. With Responsys solutions, marketers can create, execute, and automate highly dynamic campaigns and lifecycle marketing programs that grow revenue, increase marketing efficiency, and strengthen customer loyalty. Responsys’ Cross-Channel Lifecycle Marketing model, its top-ranked on-demand application suite, and award-winning services deliver the highest ROI and fastest time-to-value of any marketing solution available today. Founded in 1998, Responsys is headquartered in San Bruno, California and has offices throughout the world. Responsys is trusted by world-class brands such as: American Family Mutual Insurance Company, Avis Europe, Continental Airlines, Deutsche Lufthansa, Dollar Thrifty, Lands' End, LEGO, Men's Wearhouse, PayPal, Southwest Airlines, StubHub, and UnitedHealthcare. For more information, visit responsys.com.