Responsys Careers



Technical Consultant


Job Description

We are currently seeking a Technical Consultant to join our team of experts in Reading, UK. We seek a well-rounded individual willing to assume responsibility and grow at rapid pace.

As a member of the Technical Services team, you will be responsible for providing the best possible client experience through high-quality technical support and consulting services for Responsys clients.

The Technical Consultant will bring a strong consulting background in order to advise clients on Best Practices. He/she will also be expected to provide feedback to the Responsys Engineering and Product Management teams regarding user experience, functionality, and market perceptions to help in the evolution of the Responsys Interact (RI) application.

The Technical Consultant will need to provide technical advice for integration projects and assist customers with these projects.

Primary Responsibilities:
This position functions as the point of contact for newly acquired Responsys customers as well as existing customers experiencing issues with the Responsys Interact platform or looking for technical assistance. The candidate is accountable for resolving issues from initial information gathering thru problem resolution.

The candidate will respond to customers experiencing technical issues via phone or e-mail in an efficient manner. The candidate will research (by investigating existing defects and related product deficiencies) and resolve technical issues. The candidate will help increase customer self sufficiency with the product via effective, professional customer service and knowledge transfer.

In addition, the candidate will:

  • Oversee the technical aspects of multiple RI integrations or implementations
  • Assist the Customer Account Manager to maintain the overall focus of the project team towards successful solution delivery
  • Contribute to continual improvement of methodologies, Best Practices, tools and techniques
  • Contribute to shared repositories of information and technical documentation
  • Provide regular and timely feedback to the Customer Account Manager on issues and progress.
Client Focus:

  • Understands client requirements and overall project vision
  • Communicates RI integration strategy and implementation methodology to client team
  • Understands client business requirements and actively seeks opportunities for additional revenue opportunities

Skills, Knowledge and Experience

The Technical Support Specialist should possess the following skills:

  • Creative problem solving ability
  • Technical leadership
  • Excellent verbal and written communication skills.

Typically, a Technical Consultant will hold an appropriate Bachelor's degree along with approximately 3 - 5 plus years of technical and consulting experience. Advanced degree(s) are not necessary however they are considered a plus.

Technical

  • A minimum of 3 years combined experience in the following industries/disciplines: software consulting, software development, project management, SaaS technologies
  • Understands implementation life cycle methodologies
  • Knowledge of at least one database (Oracle, MS SQL, Sybase) including expertise in SQL
  • Knowledge of Web architecture
  • Knowledge of distributed computing concepts
  • Analysis and design skills of moderate complexity
  • One or more programming languages (Java highly preferred, C/C++ desirable)
  • Unix and/or Windows (XP, 2000, NT) operating systems experience
  • Understanding of networking issues/systems administration

Consulting 

  • Experience in implementation and deployment of email marketing applications.
  • Experience with database marketing concepts, processes, and goals, including list segmentation and RFM.
  • Solid project management experience, including task estimation and time management skills
  • Client management and organization/business awareness
  • Risk mitigation
  • Experience with front-end campaign management tools a plus

Communication Skills

  • Provides clearly written status reports to track project progress
  • Develops clear and concise written technical and non-technical documentation
  • Excellent verbal and written communication skills
  • Demonstrates active listening and comprehension skills


Contact:
Gregg Hansen
Sr. Recruiter