Responsys Careers



Client Consultant / Account Manager

As a Client Consultant, you will be responsible for cultivating and expanding relationships with a portfolio of high profile, Fortune 500 clients across multiple verticals, work with clients on strategic planning initiatives, marketing program development, results analysis, and campaign execution.

Responsibilities:

  • Responsible for the day-to-day operation of our largest accounts making sure the account is running smoothly and profitably.
  • Inspire your team (Account Executives, Creative, Strategy, Analytics and Production) to deliver client value.
  • Know the client’s business intimately and be an effective spokesperson for the client within Responsys; representing the client’s point of view and concerns.
  • Ability to manage an internal team against immediate short-term projects and/or campaigns, with an understanding of long-term planning requirements and growth of the business.
  • Push the envelop of ground-breaking strategies for designing and executing successful integrated lifecycle email programs
  • Build collaborative client relationships and account size based on trust and tangible results
  • Gather business requirements, identify needs and scope programs to ensure quality programs exceed client’s expectations and industry standards.
  • Analyze key email performance indicators and make and identify opportunities for optimizing results.
  • Help identify potential projects and sources of revenue.
  • Develop and foster team environment across Responsys functional areas

Skills & Requirements:
  • 4 to 6 years of related experience in client services, account and/or project management in interactive or email marketing.  (Less experience for the associate role, more experience for the senior roles.)
  • A strong work ethic, a winning attitude and a sense of humor
  • Ability to perform under pressure and meet deadlines while demonstrating enthusiasm towards colleagues and clients.
  • Great team player, know when to lead and when to follow
  • Thorough understanding of and/or interest in online marketing
  • Client focus with an obsession for achieving measurable results
  • Strategic and analytical insight to identify and solve client's business, marketing and technology problems
  • Track record of identifying sales opportunities within existing accounts
  • Excellent oral, written and presentation skills
  • Extremely proactive, highly organized, with ability to manage multiple tasks
  • Strong data gathering, storytelling, and analytical skills
  • Polished verbal, written communication and presentation skills, with both internal colleagues and external clients
  • Technically literate and comfortable working with Internet technologies, and desire to build technical knowledge
  • BA/BS required

    • Contact:
    Gregg Hansen
    Sr. Recruiter