Responsys Careers

The Technical Support Engineer provides comprehensive telephone/e-mail technical and application support in a fast-paced 24x7 SaaS environment. The candidate must be able to work directly with customers in high-pressure situations; have strong analytic, organizational, time management, and communication skills; thrive in a team environment; and possess the willingness to do whatever it takes to achieve the highest level of customer satisfaction. The candidate will interact with cross-functional teams including Production Support and Engineering. This position requires strong SOAP calls and Web Services skills.

The job responsibilities include, but are not limited to, analyze, track and resolve customer issues in a professional, timely manner; identify alternate solutions when necessary and communicate them to customers; develop and implement web based support initiatives including internal knowledge base, and customer facing solutions; Manage escalated cases and track to resolution; Debug Web Services related issues.