Responsys is currently seeking a highly qualified individual to lead the Quality Assurance Team within our Professional Services Organization which plans, builds, deploys and optimizes complex email-centric marketing programs for Fortune1000 clients.
This is a new position within Responsys Campaign Services to lead the Quality Assurance team to deliver outstanding value and success on behalf of our clients. The successful candidate will have demonstrated a deep understanding of and extreme attention to detail and focus on specific tasks surrounding ensuring 100% accuracy in every email interactive campaign that we develop or deploy in-house.
Work closely with the campaign development team to test and ensure the release of quality email campaigns, landing pages and micro sites including developing, maintaining, and implementing test strategies, plans, procedures, and cases. In addition, communicating with team members as to issues discovered through the testing process while introducing and implementing improvements to streamline processes and procedures.
Since this is a new position within the division, he/she should be ready to work with management to define the goals and objectives of this position and be ready to set a new standard and “chart a new course”. Determination, ambition and a focus on ensuring our clients marketing efforts will be at the core of this position.
This position will be based in San Francisco and will require frequent travel to the Chicago office (and potential new office locations).
Primary responsibilities include:
Responsible leading the team charged with reviewing, testing and approving a majority of HTML/Text creative that is handled through the Campaign Services and Creative Services Groups.
Oversee Quality Assurance processes including daily productivity measurements and accuracy and quarterly goals analysis, annual reviews, and ancillary issues.
Define new or changes to existing streams of revenue within this area with the ability to author business plans, rollout methods and sales support material.
Ability to communicate process to internal and external clients and the ability to work within a finely tuned organization thus ensuring 100% success.
Work with team members to facilitate the approval process for Email Campaigns prior to launch.
In working with Management, create and implement new processes for the approval of Email Campaign Creative including signoff forms and record keeping.
Provide assistance and direction on how to resolve issues.
Ensure QA package (environment, data, test plans and test case library) for all products in maintained and updated.
Participation in the enhancement of processes and projects, in order to ensure that Quality Assurance is prepared for the work.
Qualifications include:
Bachelors Degree similar industry experience
At least 3-5 years experience as a manager or team leader within the internet marketing industry with a focus on Quality Assurance is required.
Working knowledge of one or more web technologies and Internet environments including: email software, ecommerce, web analytics, affiliate programs and application service providers.
Very strong skills with MS-Word, MS-Project, MS-PowerPoint, MS-Excel.
Proven Past experience within a position that relied on an attention to detail
Must have excellent oral and written communication skills, a strong customer orientation and good organizational skills.
Individual must be process orientated, self-motivated and somewhat creative with entrepreneur mindset
Effectively presents information and responds to questions or inquiries from supervisor, staff, coworkers, coordinating personnel, etc.
Client focus with an obsession for achieving targeted, measurable results
