Responsys Careers



Technical Support Specialist (Asia-Pacific)


Job Description

We are currently seeking a Technical Support Specialist to join our team of experts in Hong Kong. We seek a well-rounded individual willing to assume responsibility and grow at rapid pace.

As a member of the Technical Support team, the specialist will be responsible for providing the best possible client experience, through high-quality technical support for Responsys clients.

Primary Responsibilities:
This position functions as the point of contact for newly acquired Responsys customers as well as existing customers experiencing issues with the Responsys Interact platform or looking for technical assistance. The candidate is accountable for resolving issues from initial information gathering thru problem resolution.

The candidate will respond to customers experiencing technical issues via phone or e-mail in an efficient manner. The candidate will research (by investigating existing defects and related product deficiencies) and resolve technical issues. The candidate will help increase customer self sufficiency with the product via effective, professional customer service and knowledge transfer.


Skills, Knowledge and Experience

The Technical Support Specialist should possess the following skills:

  • 4 plus years experience in a customer service environment
  • Creative problem solving ability
  • Technical leadership
  • SQL Knowledge a MUST (Troubleshooting SQL Statements, Analyzing for Optimization with SQL Statements)
  • JavaScript a plus
  • Unix a Plus
  • Excellent verbal and written communication skills.
  • English required, Chinese beneficial

Typically, a Technical Support Specialist will hold an appropriate Bachelor's degree along with approximately 3 - 5 plus years of technical and consulting experience.

Contact:
Gregg Hansen
Sr. Recruiter