From: Scoop NYC

Subject Line: New for Fall: Tory Burch + Kooba @ scoopnyc.com!!

Date: Wednesday, July 12, 2006


Luxury retailers in particular need to pay attention to their EDM production values. While www.scoopnyc.com is a respectible-looking website, quality standards drop off on their email campaigns. This particular campaign body is coded as a single low-res graphic using an image map for linking. Image mapping doesn’t work in several popular email browsers, disablings click-through for a substantial percentage of subscribers. The rest of the message was coded without browser-compatibility in mind, apparent from the random positioning of the search box, a stray call-to-action carrot, and even several special characters appearing in the upper-left corner of the message.


We can look at email campaigns as flashes in the pan, and from this perspective, details aren’t so important. But we can also look at email marketing as an opportunity to cultivate an intimate, ongoing conversation with our customers. If we take this stance, what message does low production quality communicate?


We have to sweat the details and give customers the respect they deserve! They are the only reason you have a job!